Effective Date: June 2025
1. Introduction
BondNow Limited ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our app, website, or tablet services.
2. Data We Collect
We collect the following types of data:
- Name, email, phone number for account creation
- Profile photo for accessibility
- Photos, videos, and messages shared in the app
- Device and usage data (e.g., OS version, login times)
- Face recognition metadata for accessibility and presence detection
3. How We Use Your Data
We use your data to:
- Provide and maintain our services
- Personalize and improve user experience
- Authenticate users and deliver secure access
- Troubleshoot and enhance service reliability
4. Data Storage & Security
All user data is stored on secure a secure cloud infrastructure located in the United Kingdom servers located in the United Kingdom.
- All stored data, including photos and content, is encrypted at rest and in transit.
- Face recognition metadata is stored in an encrypted a secure cloud database service instance hosted in a secure cloud infrastructure located in the United Kingdom UK.
- Access to servers is restricted to authorized BondNow admin staff only.
5. Third-Party Services
- Video and audio calls are handled by a secure third-party communication provider. Their privacy policy applies to these specific features.
- Payment processing is managed via Stripe, which handles sensitive payment data under its own privacy and compliance frameworks.
6. Data Sharing
We do not share, sell, or trade your personal data with third parties for advertising or marketing purposes.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your data
- Request correction or deletion
- Withdraw consent
- Object to processing
- Lodge complaints with the UK ICO
8. Data Retention
We retain your data only as long as your account is active or as needed to provide the service. You may request deletion of your account and associated data at any time.
9. Children's Privacy
If users upload content featuring children, it is their responsibility to obtain appropriate permissions or parental consent before doing so.
10. Updates to this Policy
We may update this Privacy Policy from time to time. We will notify users of significant changes.
11. Contact Us
If you have questions about this Privacy Policy, contact us at:
info@bondnow.net