Effective Date: June 2025
Welcome to BondNow! These Terms of Use ("Terms") govern your access to and use of the BondNow application, website, custom devices, and related services (collectively, the "Services") provided by BondNow Limited ("BondNow", "we", "us", or "our").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
1. Introduction
BondNow Limited’s vision is to enhance the connection with our senior family members by giving them control again — empowering meaningful communication through a simple, accessible platform and purpose-built technology.
2. Eligibility
To subscribe to any paid plan, you must be at least 18 years old and have the legal capacity to enter into binding agreements.
There is no age restriction for being added as a member in a family group or for using the free version of the BondNow app.
3. Account Registration
To access certain features, you may be required to create an account. You agree to provide accurate, complete, and current information during registration and to keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and are fully responsible for all activities that occur under your account.
4. Subscription Plans & Device Options
BondNow offers a tiered subscription model, which includes:
- A free plan with limited features
- A paid monthly plan with enhanced features
- An optional one-time purchase of a custom Android tablet
You may use the BondNow app on your own compatible personal device, or you may choose to purchase a BondNow custom tablet designed for optimal use by elderly users.
Paid subscriptions are billed monthly via our payment processor, Stripe, and may be cancelled at any time from your account settings. All payments are subject to Stripe’s terms of service.
The optional BondNow tablet can be purchased as a one-time add-on. If you are unsatisfied with the tablet, you may request a refund within 30 days of purchase. Devices must be returned at your own shipping cost in their original condition. The tablet comes with a 2-year warranty provided by our supplier. If a hardware issue arises, the supplier will arrange for a return at their cost. For system issues, remote support will be provided.
Tablets purchased via BondNow are configured to run only the BondNow application to enhance user experience. After subscription cancellation, you may factory reset the tablet and use it as a standard Android device.
5. User Responsibilities
You agree to:
- Secure your device and keep your BondNow login credentials safe
- Add only trusted members to your family group
- Monitor your group’s interactions and ensure no misuse, harassment, or spam occurs
- Avoid uploading or sharing harmful, illegal, or inappropriate pictures, videos, or messages
Only the account Admin has the ability to manage group participants and content. By using BondNow, you agree that your group interactions remain your responsibility.
As the account admin or uploader, you are responsible for ensuring that any photos or videos you upload — including those of children or third parties — are shared lawfully and with appropriate consent. BondNow is not liable for content shared within user groups.
Devices purchased via BondNow are configured to run only the BondNow application to enhance user experience. After subscription cancellation, you may factory reset the tablet and use it as a standard Android device.
6. Content and Intellectual Property
All content on the BondNow platform, including our software, branding, text, and media, is protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of our service.
You retain rights to the content you upload but grant us a limited license to use that content solely to operate and provide the Services.
7. Data & Privacy
BondNow is committed to your privacy. We only store data required to authenticate your account and deliver service features, such as profile pictures to support visual accessibility for elderly users.
We do not sell or share your data with any third party for marketing or targeting purposes. See our Privacy policy.
8. Termination and Suspension
We may suspend or terminate your access to the Services at our discretion, including for breach of these Terms, suspected fraud, abuse, or misuse.
9. Changes to the Terms
We may update these Terms from time to time. We will notify you of any material changes, and continued use of the Services after changes means you accept the updated Terms.
10. Disclaimers and Limitation of Liability
The Services are provided “as is” without warranties of any kind. BondNow will not be liable for indirect, incidental, or consequential damages resulting from your use of the Services.
11. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of the United Kingdom.
12. Contact Us
If you have any questions about these Terms, please contact us at:
info@bondnow.net