8-week pilot programme

Eight weeks. Real homes. Real connection.

The Bondnow pilot gives your residents, your families, and your team 8 weeks to experience what genuine connection looks like, before you commit to anything.

Most providers are Good. Only some are Outstanding.

When CQC inspectors describe the difference, it is almost always the same: residents and families feel genuinely connected to the life of the home or agency.

Bondnow does not add a process to achieve Outstanding. It makes Outstanding the natural result of the way your organisation operates every day.

CQC Regulation 9: supporting independence, including connecting with family on their own terms
CQC Regulation 9A (April 2024): actively supporting residents’ contact with family
Homecare “Outstanding” cites reducing isolation and loneliness, and Bondnow is a daily answer
The Single Assessment Framework is continuous, so Bondnow builds evidence every day

Why join the pilot

Most providers do not join a pilot because of the product. They join because something is not working, and they have run out of good answers.

For care homes

  • See what resident independence looks like when calling family requires nothing from the resident
  • Find out how much your front desk call volume drops when families can reach their relative directly
  • Build evidence that is lived, not documented, because inspectors notice the difference
  • Assess the one-platform benefit: residents, families, and carers together

For homecare agencies

  • See what “hybrid care” looks like in practice between visits
  • Find out what happens to office call volume when families can check in without going through your team
  • Assess virtual check-ins as a cost-effective touchpoint
  • Build evidence that reducing isolation is happening in lived practice

For both

  • Access the referral programme, with referral fees going into your wellbeing fund
  • Shape the roadmap, because pilot participants influence what Bondnow builds next
  • No long-term commitment. 8 weeks, then you decide
  • Dedicated support throughout, from a real person

What residents and families experience

Three things, every single day of the pilot.

Video calls that connect automatically

When a family member calls, the tablet connects without buttons, swipes, or passwords. For residents with dementia, limited mobility, or low confidence with tech, this is the moment that changes everything.

Photo sharing, moments delivered to the screen

Photos shared from the app appear on the resident’s tablet within seconds. Families share whenever they want. Residents see it right away, without needing anyone to help.

Memories, a living photo frame built by the whole family

A shared collection every family member can contribute to. It rotates throughout the day on the resident’s screen. Not a screensaver, but the feeling of being part of family life.

For residents

They never have to do a single thing. Connection happens without effort from the person who needs it most.

For your team

No new process. No extra work. One short onboarding session, then the platform runs itself.

For families

Connected from the day it is set up. Families can call the same day.

How the pilot works

Six steps. Simple, transparent, and designed to fit your day.

01

Choose one resident to start

Pick one resident and their family where the difference will be visible and real. We can help you choose if you are unsure.

02

Simple agreement

Sign a straightforward pilot agreement. If you choose not to continue at the end of the 8 weeks, nothing is charged.

03

Install it on a tablet

Bondnow installs on an Android tablet. Connect to Wi-Fi, log in, and it is live. One short onboarding session, remote, about an hour.

04

Families and carers join the circle

Invite family members and carers to one shared circle. Families can call the same day.

05

Fortnightly check-ins

A quick call or message from your dedicated contact. What is working, what is not, and what would make it better.

06

Review at 8 weeks, you decide

Review connection activity, family feedback, and operational impact. Continue, expand, or end, with no automatic billing.

Bondnow gives back, the referral programme

Recommend Bondnow to another provider and you earn a referral fee that goes into a fund your organisation controls.

Staff wellbeing

Use referral income for recognition, team events, or wellbeing initiatives.

Resident activities

Fund activities and enrichment that improve quality of life and support Outstanding evidence.

Community

Grow a network of providers shaping the roadmap and sharing best practice.

What the pilot delivers

Drop in front desk calls

Families reach their relative directly without routing through your team.

Real feedback

From residents, families, and carers. What changed, what did not, and why.

CQC evidence

Built naturally over 8 weeks. Inspectors see lived practice, not inspection-day performance.

One answer

To the gap between visits that no schedule has ever been able to close.

Three homes. Eight weeks. A genuinely different answer.

Join the pilot and see what connection looks like when technology finally gets out of the way.

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