The terms that govern your use of Bondnow.
By creating a Bondnow account or using the Bondnow app or website, you agree to these Terms of Service. If you do not agree, please do not use the service. These terms are between you and Bondnow Limited.
Bondnow is an everyday care companion for older people living independently, at home or in care. It is software: you install it on devices you already own.
Features include video and audio calls that can answer themselves, shared photos and videos, scheduled radio, and spoken reminders. Features may be added, changed or withdrawn over time, and we will not materially reduce what your plan includes without telling you first.
We do not sell, supply or manage any device. Earlier versions of this service included a tablet supplied and remotely managed by Bondnow. That is no longer offered. If you bought a device from us under those earlier terms, the warranty and return provisions you agreed to at the time continue to apply to that device.
Because the device belongs to you, it is outside our control. You are responsible for the device itself, for keeping it charged and connected to the internet, and for its operating system, settings and other apps.
How well Bondnow works depends on that device. In particular:
We will tell you honestly what works on what, and we will help you set a device up. We cannot promise that every feature behaves identically on every device, and nothing in these terms should be read as such a promise.
This section is important. Please read it carefully.
Bondnow is a communication and companionship service. It is not a monitored alarm service, a telecare service, or a personal emergency response system. Bondnow does not contact the emergency services on your behalf, and no Bondnow feature places a call to 999 or to any alarm receiving centre. Where a feature allows a person to call for help, it contacts the family circle you have set up, and nothing more.
Bondnow is not a medical device. It does not diagnose, monitor, treat, or prevent any medical condition, and it must not be relied upon for clinical decisions or for the detection of falls, medical emergencies, or deterioration in health.
Bondnow must not be used as a substitute for appropriate care, supervision, telecare, or emergency services. You should keep any existing alarm, telecare, or emergency arrangements in place. Bondnow depends on a device you own, on mains power, on an internet connection and on third party networks, and may be unavailable at times.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised use of your account. You are responsible for who you invite into a family circle.
Bondnow is set up by a family member or a care team on behalf of the person it is for. By setting it up, you confirm that the person receiving care knows Bondnow is there and is content with it content for the people you invite to see shared photos and videos, and content for calls to connect to their device.
Where that person cannot make that decision for themselves, you confirm you have the authority to make it for them, and that you are acting in their best interests. If that changes, or if they ask for Bondnow to stop, you should remove it or contact us.
You may not use Bondnow for any unlawful purpose, to harass or harm others, to transmit malicious software, or in any way that could damage or overburden our systems. You may not use Bondnow to record, observe or surveil a person without their knowledge or consent. We reserve the right to suspend or terminate accounts that violate these terms.
New accounts get 30 days of the full service, free.
After the free month, Bondnow is a subscription. There is nothing else to buy.
Subscriptions are billed in advance, monthly or annually according to the plan you choose, and renew automatically until you cancel. Prices include VAT where applicable. Payments are handled by Stripe; we never see or store your full card details. We will give you at least 30 days notice by email before any change to your subscription price, and you may cancel before the new price takes effect.
One subscription covers the whole family circle the person receiving care and the family members you invite. Only the person who set the account up pays.
Care providers, care homes and home care agencies may be offered separate pricing, pilot arrangements or referral terms. Where that is the case, the terms agreed in writing with that organisation apply in place of the consumer pricing above.
You may cancel at any time, and cancellation takes effect at the end of the period you have already paid for. There is no minimum term and no cancellation fee. You keep access until the end of that period, after which the features stop and your account remains.
Subscription payments already made are not refunded, except where required by law or where we have refunded a period after cancellation. Because the first 30 days are free and no card is held, you can try the whole service and walk away without paying anything.
If you are a consumer in the United Kingdom, you have legal rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, including a right to cancel a distance contract within 14 days. Because the first 30 days of Bondnow are free and we take no payment method, that 14-day period falls entirely inside your free month so you can cancel within it without having paid anything at all.
If you subscribe and then change your mind, you may cancel within 14 days of that payment and we will refund it, less a proportionate amount for any part of the period already used. Nothing in these terms limits or removes your statutory rights. Consumers elsewhere retain the rights available under their local law.
We aim to keep Bondnow available at all times, but we do not guarantee uninterrupted service. The service depends on internet connectivity, mains power, your own device and its manufacturer, and third party networks and providers, none of which are within our control. We may occasionally suspend the service for maintenance or updates.
All content, software, and technology provided through Bondnow is the property of Bondnow Limited and is protected by intellectual property laws. You may not copy, modify, or distribute any part of the service without our express written permission. Photos, videos and messages you share remain yours.
Bondnow is provided on an “as is” basis. To the maximum extent permitted by law, Bondnow Limited is not liable for any indirect, incidental, or consequential damages arising from your use of the service, including any loss arising from a call that did not connect, a reminder that did not play, or content that was not delivered.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.
We may update these Terms of Service from time to time. We will notify you of significant changes by email or through the app. Continued use of the service after changes constitutes acceptance of the updated terms.
For any questions about these terms, please get in touch or email us at info@bondnow.net.
Bondnow Limited is registered in England and Wales, company number 16474630. Registered office: 34 Gaia Drive, Fairfields, Milton Keynes, England, MK11 4DU.