The terms that govern your use of BondNow.
By creating a BondNow account, ordering a BondNow device, or using the BondNow app or website, you agree to these Terms of Service. If you do not agree, please do not use the service. These terms are between you and BondNow Limited.
BondNow is an everyday care companion for older people living independently, at home or in care. The service includes a managed tablet device for the person receiving care, a mobile app for family members and friends, and a dashboard for care providers. Features include automatically answered video calls, shared photos and videos, and scheduled radio. Additional features may be added over time.
This section is important. Please read it carefully.
BondNow is a communication and companionship service. It is not a monitored alarm service, a telecare service, or a personal emergency response system. BondNow does not contact the emergency services on your behalf, and no BondNow feature places a call to 999 or to any alarm receiving centre. Where a feature allows a person to call for help, it contacts the family circle you have set up, and nothing more.
BondNow is not a medical device. It does not diagnose, monitor, treat, or prevent any medical condition, and it must not be relied upon for clinical decisions or for the detection of falls, medical emergencies, or deterioration in health.
BondNow must not be used as a substitute for appropriate care, supervision, telecare, or emergency services. You should keep any existing alarm, telecare, or emergency arrangements in place. BondNow depends on mains power, an internet connection and third party networks, and may be unavailable at times.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised use of your account. You are responsible for who you invite into a family circle, and for ensuring that the person receiving care is content for those people to see shared content and to connect to the device.
You may not use BondNow for any unlawful purpose, to harass or harm others, to transmit malicious software, or in any way that could damage or overburden our systems. You may not use BondNow to record, observe or surveil a person without their knowledge or consent. We reserve the right to suspend or terminate accounts that violate these terms.
BondNow is sold as a one-time device purchase plus an ongoing subscription.
Your subscription begins automatically at the end of the two month free period unless you cancel before it starts. Subscriptions are billed monthly in advance. Prices include VAT where applicable. We will give you at least 30 days notice by email before any change to your subscription price, and you may cancel before the new price takes effect.
Care providers, care homes and home care agencies may be offered separate pricing, pilot arrangements or referral terms. Where that is the case, the terms agreed in writing with that organisation apply in place of the consumer pricing above.
We offer a 60 day money-back guarantee on the device.
If BondNow is not right for your family, contact us at info@bondnow.net within 60 days of the device being delivered and we will arrange the return and refund the 250 GBP device price in full. The device should be returned in reasonable condition, with the accessories it was supplied with, and we will explain how to send it back when you contact us.
Because the first two months of subscription are free, cancelling within the 60 day period means no subscription payment is taken at all. If a subscription payment has already been taken, we will refund any payment covering a period after your cancellation.
This guarantee is offered in addition to your legal rights and does not affect them.
You may cancel your subscription at any time, and cancellation takes effect at the end of the period you have already paid for. There is no minimum term and no cancellation fee. You keep access until the end of that period. Outside the 60 day guarantee described above, subscription payments already made are not refunded except where required by law or where we have refunded a period after cancellation.
The BondNow device is a dedicated tablet supplied pre-configured and locked to the BondNow application. We manage the device remotely, including software updates, so that no maintenance is required from you or from a care team.
The device is supplied with a three year warranty. If the device develops a fault in normal use within that period, we will repair or replace it. The warranty does not cover loss, theft, deliberate damage, or damage caused by use outside the conditions the device is designed for.
Ownership of the device passes to you once payment has been received and any applicable guarantee period has ended.
If you are a consumer in the United Kingdom, you have legal rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, including a right to cancel a distance purchase within 14 days of delivery. Nothing in these terms limits or removes those rights. Our 60 day guarantee is offered in addition to them. Consumers elsewhere retain the rights available under their local law.
We aim to keep BondNow available at all times, but we do not guarantee uninterrupted service. The service depends on internet connectivity, mains power, device manufacturers, and third party networks and providers, none of which are within our control. We may occasionally suspend the service for maintenance or updates.
All content, software, and technology provided through BondNow is the property of BondNow Limited and is protected by intellectual property laws. You may not copy, modify, or distribute any part of the service without our express written permission. Photos, videos and messages you share remain yours.
BondNow is provided on an “as is” basis. To the maximum extent permitted by law, BondNow Limited is not liable for any indirect, incidental, or consequential damages arising from your use of the service, including any loss arising from a call that did not connect or content that was not delivered.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.
We may update these Terms of Service from time to time. We will notify you of significant changes by email or through the app. Continued use of the service after changes constitutes acceptance of the updated terms.
For any questions about these terms, please contact us at info@bondnow.net.