How BondNow collects, uses, and protects your data.
BondNow Limited (“BondNow”, “we”, “us”) operates the BondNow app and related services. Our registered address is in England and Wales. You can contact us at info@bondnow.net.
We collect information you provide when you create an account, including your name, email address, and phone number. When you use our app, we collect usage data such as call logs, device information, and app interactions. If you are a care home or home care provider, we may also collect information about the residents or clients you manage through our platform.
We use your data to provide and improve the BondNow service, to communicate with you about your account, to send service-related notifications, and to comply with legal obligations. We do not sell your personal data to third parties.
BondNow facilitates video calls between family members and elderly residents. Call content is transmitted in real time and is not stored or recorded by BondNow. Photos shared through the app are stored securely and are only accessible to members of the relevant group.
We share data with trusted service providers who help us deliver the BondNow service, including cloud infrastructure providers and communication services. All third parties are bound by data processing agreements and are required to process data only as instructed by us.
We retain your personal data for as long as your account is active or as needed to provide the service. If you delete your account, we will delete or anonymise your personal data within 30 days, except where retention is required by law.
Under UK GDPR, you have the right to access, correct, or delete your personal data. You also have the right to object to processing, request restriction of processing, and data portability. To exercise any of these rights, please contact us at info@bondnow.net.
Our website uses essential cookies to function correctly. We do not use tracking or advertising cookies without your consent.
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the app. Continued use of the service after changes constitutes acceptance of the updated policy.
For any privacy-related questions, please contact us at info@bondnow.net.