BondNow is an everyday care companion for your residents. Their own device, their own connection to family. No staff workload, and evidence of engagement you can actually show an inspector.
It is 4pm on a Tuesday. Your care coordinator is in the middle of a handover when the care home phone rings again. A family member wanting to know if their relative ate lunch. The call takes eight minutes. It is the fourth one today.
Meanwhile, your residents who want to call their families have to wait for a member of staff to help them with the floor phone. Either way, the family doesn't hear from them, and your team has lost another twenty minutes of care time.
CQC's Single Assessment Framework rates providers on Safe, Effective, Caring, Responsive and Well-led. Resident engagement and family connection speak directly to Caring and Responsive, the two that records software alone struggles to show.
Connection becomes an admin task rather than an independent act, which directly limits resident autonomy and dignity.
A reactive family call takes minutes your team should be spending on care, not on managing communication.
When families feel uninformed or disconnected, the enquiries and complaints land on your team, and on your reviews.
Family portals show relatives a care record. Your resident gets nothing from them. BondNow is the one platform where the resident, the family and your team share the same system, alongside your records software rather than instead of it.
Every call and shared moment is a record of a resident staying connected to the people who matter. That is direct evidence for the Caring and Responsive domains, the kind records software cannot produce on its own.
Families open the app and call. The device connects automatically. No front desk. No staff involvement. No waiting. The dependency on your team is removed entirely.
Families run it themselves. There is no staff training, no new process and no daily task. The only optional staff action is setting a reminder, which replaces a phone call.
Family photos appear on the screen throughout the day, automatically. When family calls, the device answers. Your resident connects with the people they love on their own terms.
BondNow ships pre-configured. The admin logs in once and builds the shared circle of care, adding carers, family members, and coordinators. Multiple groups. One place.
Family photos appear on the screen automatically. When family calls, the device answers. No buttons. No confusion. No waiting for a carer to help.
Carers perform quiet virtual check-ins without entering the room. A face confirmed. A moment of reassurance, without a door opened or a routine interrupted.
When a family can reach their relative directly, they no longer need to ring the home to feel reassured. That happens without your team doing anything extra.
Purchase BondNow devices directly and offer them to residents and families as part of your care home's offering. You set the price. You control the experience. Families see it as something your home provides, and your home stands out for it.
Recommend BondNow to families directly. They subscribe independently. You earn a referral fee for every active subscription, paid into a fund your care home controls. Reinvest it into resident activities, staff wellbeing, or whatever your team decides matters most.
Famileo and other photo-sharing apps help families share updates. BondNow combines photos, videos and auto-answered calls in one place, so it becomes the family's single companion platform rather than another tool to manage.
Coming next: gentle reminders, and everyday rhythms, a quiet sense of how their days are going.
Very. Care home staff log in once on the care home's shared tablet and can see every resident they support from one screen. Sharing an update takes less than a minute. No training session needed, no new process to learn. We provide a short remote onboarding session as standard and a dedicated support contact is available throughout your pilot period.
No. Families run BondNow themselves. They call, they share, they invite each other. There is no daily task for your carers and no new process to learn. The only optional staff action is setting a reminder for a resident, which replaces a phone call rather than adding one.
We are not going to quote you a number we have not measured. BondNow is early, and we would rather show you your own data than someone else's. The 8-week pilot instruments exactly this: family enquiry volume, staff minutes spent on communication, and resident engagement, measured in your home, before and after. You review the results at week eight and decide from there.
Those portals show families a care record, which is genuinely useful. But they give your resident nothing. The resident stays a subject to be viewed. BondNow is the part your records software does not do: the resident's own experience, on their own device. It sits alongside your existing system, not instead of it.
Families call because they do not know what is happening. When a family can reach their relative directly, and can see photos and moments arriving through the day, they get the reassurance they were ringing your team for. The enquiry stops being necessary.
Yes. BondNow is registered with the ICO and a Data Processing Agreement is available on request. All resident and family data is stored securely, access is consent-based, and your team communicates through one controlled platform rather than informal channels.
Yes. Families access everything through the BondNow app on their own phone, at any time. Multiple family members can join the same resident's circle, so the whole family stays informed without your team sending anything twice.
The 8-week pilot can begin within days of signup. We handle account setup, ship the device pre-configured, and provide a short onboarding session for your team. No IT support required.
Every pilot includes a dedicated onboarding contact, a WhatsApp support group for your manager and participating families, access to our team throughout the 8 weeks, and a review session at the end to assess results together.
No setup fees. No long contracts. A free 8-week pilot with a dedicated onboarding team, and your own measured results at the end of it.