BondNow Care for home care · pilots in 2027

Know when a client falls between visits.

Your carers see each client for minutes a day. The rest of the time, a fall can go unnoticed until the next visit, and a pendant alarm calls a call centre, not you. BondNow Care tells your coordinator and the client's family together, with three signals that check each other and no cameras. Every alert and response is logged. CQC audit ready.

Join the home care waiting listTry the dashboard
16:20On call46Clients
Sheila B.: may have fallen
Wristband alert, sent on its own. Dan and her son Paul alerted.
Call SheilaSend nearest carer
Priya is with Sheila
16:32 · Fall, no injury · logged · Paul told

The 2:30 visit went well. Then nothing until 6.

Sheila's carer leaves at half past two. Lunch eaten, tablets taken, all fine.

At ten past four, Sheila goes to put the kettle on and falls in the kitchen. Her pendant is on the hook by the door.

The next person to know is the carer on the six o'clock visit. Then the phone calls start: her son, the office, the on-call manager.

A sample scenario, not a real client.

The gaps in home care today

The problem

Falls found at the next visit

Pendants only help if the client wears one and presses it. Many don't, or can't after a fall.

BondNow Care

Three signals that check each other

A wristband that can tell when a client may have fallen, plus motion sensors and Wi-Fi sensing in their home. Fewer missed falls, fewer false alarms. And "no movement since the visit" alerts for quiet afternoons.

The problem

The alarm goes to a call centre

Your team and the family hear second-hand, often hours later.

BondNow Care

Your coordinator and the family, together

Alerts go straight to your on-call coordinator and the client's family at the same time. The coordinator can call BondNow Connect in the client's home, and it answers by itself.

The problem

No record of what happened

Who was told, when, and what was done is pieced together from phone logs and notes.

BondNow Care

CQC audit ready

Every alert, response time and outcome, time-stamped as it happens and ready to export. Evidence that helps you aim for Outstanding.

The problem

Hard to install, hard to keep on

Installers, cameras clients refuse, and smartwatches that need charging every day or two.

BondNow Care

Set up on a normal visit

About 15 minutes, by your carer: scan, plug in, stick on. No tools, no cameras, no microphones. The wristband lasts up to 6 months between charges.

Client list

Every client, at a glance

Who's fine, who needs a call, whose wristband is off. A list your coordinator can work from, sorted by who needs you first.

Families

Families stop chasing the office

Families get the same alert and calm updates in the BondNow app, with the client's consent. Fewer worried calls, more trust in your service.

BondNow included

One platform for care

BondNow Connect in the client's home brings them calls that answer by themselves, family photos and memories. The same screen answers when your coordinator calls after an alert.

Easy onboarding

Nothing new for clients to learn

Clients wear a wristband that looks like a watch. Staff get alerts on their phones with a single "I'm going" button. We help you set up your first clients.

Try the dashboard

Step through a real-life moment, or click around the dashboard yourself.

Try it as Jo, night carer

Willow House, 24 rooms, two carers on nights. Pick a moment and step through what the dashboard shows.

care.bondnow.net/willow-houseDemo · sample data
Room 14, Edna W.: may have fallenWristband alert, sent on its own · 02:41

Overview

Tuesday · 02:40 · night shift
Residents24
Urgent0
Check in1
Settled23

First floor · live

SettledUp and movingCheck inUrgentWristband off

Live alerts

Since lights out (22:00)

RoomStatus nowNight so far

Suggested checks

Ordered by need. Supports your night checks policy and each resident's care plan. It doesn't replace them.

Room 14 · Edna W., 86

WristbandWorn · 74%
Last movement02:12
Alerts, 30 days2

Routine, last 14 nights

Times up in the night (usual range 0 to 1)
Pattern to discuss: up 3 or more times on 4 of the last 5 nights. Night-time trips are when falls are most likely. You may want to review her care plan or speak to her GP.

BondNow Care shows changes in routine. It doesn't diagnose anything.

Alert history

Family

Daughter, Karen W. · BondNow app
Consent recorded 4 Sep: family told about falls and help button presses. Not told about routine insights.
Median time to reach resident3m 10s
Alerts this month11
False alarms2

Every alert, recorded

WhenRoomAlertReachedOutcome

Alerts by time of day

Most alerts this month were between 2am and 5am. Useful for your next falls review and for planning night staffing.

Ready for incident reports, falls reviews and CQC evidence (Safe, Responsive).

Devices

RoomWristbandRoom sensorsBathroom sensor

Room 14, Edna W.

May have fallen · wristband alert, sent on its own · 02:41
Alert
Going
With resident
Outcome
Who's going?
Jo: "I'm going". Everyone on shift can see it, so no one doubles up.
What happened?
"Your mum had a fall at 2:41am. Staff were with her by 2:44. She wasn't hurt and is back in bed, comfortable."
Saved. Alert 02:41, Jo going 02:41, with her 02:44. Added to the falls log, and her daughter Karen has been told.
Every room is set up the same way, in about 5 minutes, with no tools:

1. Scan each sensor with the BondNow Care app and choose the room.
2. Plug the room sensor into a wall socket.
3. Stick the bathroom sensor to the wall with its sticky pad. No drilling.
4. Scan the wristband and link it to the resident.

Sample data. Names and figures are invented for the demo. BondNow Care pilots begin in 2027.

How it compares

BondNow CarePendant alarm with call centreSmartwatch with fall detectionScheduled visits and calls
Can tell a client may have fallen without a button pressYes, three signals that check each otherSome modelsYesNo
Still notices when the wearable is offYes, home sensorsNoNoNo
Alerts your coordinator and the family directlyYes, togetherUsually via the call centreEmergency contactsNot applicable
Talk to the client straight away, without them reaching a phoneYes, BondNow Connect answersThrough the pendant speakerOnly if they answerNo
Wearable battery lifeUp to 6 monthsLongA day or twoNot applicable
No cameras or microphones in the homeYesYesYesYes
Time-stamped log for CQC, ready to exportYesCall centre recordsNoVisit notes
24/7 professional response centreNo. It alerts your team and the familyYesCalls emergency servicesNo

Typical features of each type of product. Individual products vary. BondNow Care features are planned for 2027 pilots.

Practical, and honest about what it is

  • Supports your team's judgement. It doesn't replace visits, risk assessments or care plans.
  • Safety and wellbeing awareness, not clinical monitoring. It isn't a medical device and doesn't diagnose.
  • No device catches every fall. Three signals close as many gaps as possible.
  • Consent and capacity built into setup, including best-interests decisions under the Mental Capacity Act
  • Needs normal home broadband in the client's home

Pilots in 2027

We're looking for a small number of home care services to shape BondNow Care with us. Pilot partners get early access, hands-on setup support and a direct line to the team building it.

Register your interest

Join the home care waiting list

Hear first about pilots, pricing and launch. If you'd like to pilot, we'll be in touch personally within two working days.

Brevo form (home-care) goes here

We don't ask for any information about clients. Privacy policy

Questions from home care services

Will it catch every fall?

No device catches every fall. BondNow Care uses three signals that check each other, plus a help button and "no movement" alerts, to close as many gaps as possible between visits.

Who gets the alerts out of hours?

You choose: your on-call coordinator, the client's family, a neighbour, or all of them. Everyone can see who has said "I'm going", so no one is left guessing.

How much will it cost?

We'll share pricing with the waiting list first, once early pilots show what works for services of different sizes.

Can our carers install it?

Yes, on a normal visit, in about 15 minutes. Scan each sensor with the app, plug the room sensors into sockets, stick the motion sensors to the wall and pair the wristband. No tools and no special skills.

Does it call 999?

No. It alerts your team and the client's family, and they can call 999 if needed. It isn't a 24/7 monitored alarm service.

Is it a medical device?

No. BondNow Care alerts people when someone may have fallen or needs help, and shows changes in routine. It doesn't diagnose or predict anything.

Not a home care service?

BondNow Care has versions for care homes and for families.

For care homesFor families
Your submission could not be saved. Please try again.
Thank you. Please check your inbox and tap the link to confirm. It may take a minute to arrive.

We work with Brevo to collect your data and send you our communications. As part of this, Brevo acts under our responsibility and our instructions, we remain responsible for how your data is used for this purpose. Brevo may also, on its own side, use some of this data to help keep the platform secure (for example, to spot attempted fraud or hacking), to find out more about this part, see Brevo's Privacy Policy.

Christmas offer - Upto 20% off with XMAS20 Coupon. Ends 2 January.